2.1 Personal Information

We may collect the following personal information when you:

• Create an Account: Name, email address, phone number, password
• Place an Order: Billing and shipping addresses, payment information
• Contact Us: Name, email, phone number, message content
• Subscribe to Newsletter: Email address, preferences

2.2 Technical Information

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or search terms used
• Cookies and similar tracking technologies

2.3 Transaction Information

• Order history and purchase details
• Payment method and transaction records
• Delivery and shipping information
• Customer service interactions

3.1 Primary Uses

• Processing and fulfilling your orders
• Sending order confirmations and delivery updates via SMS/email
• Providing customer support and technical assistance
• Managing your account and preferences
• Processing payments and preventing fraud

3.2 Communication

• Sending order status updates and delivery notifications
• Responding to your inquiries and support requests
• Sending promotional offers and newsletters (with your consent)
• Notifying you about product updates and new arrivals

3.3 Business Operations

• Improving our website and services
• Analyzing customer behavior and preferences
• Conducting market research and analytics
• Compliance with legal obligations

4.1 Order Notifications

• We use your phone number to send SMS notifications about order status
• You will receive updates when your order is confirmed, processed, shipped, and delivered
• These notifications are essential for order fulfillment and cannot be opted out

4.2 Marketing Communications

• We may send promotional SMS and emails with your explicit consent
• You can opt out of marketing communications at any time
• We will not share your phone number with third parties for marketing purposes

5.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Payment Processing: WebXPay and other payment gateways for secure transactions
• Shipping and Delivery: Courier services and logistics partners
• SMS Services: SMS gateway providers for order notifications
• Email Services: Email service providers for communication
• Analytics: Website analytics and performance monitoring

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6.1 Security Measures

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training
• Secure payment processing through certified providers

6.2 Payment Security

• We do not store complete credit card information on our servers
• Payment data is processed securely through WebXPay and other certified gateways
• All financial transactions are encrypted and protected

7.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytical Cookies: Help us understand website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

7.2 Cookie Management

• You can control cookies through your browser settings
• Disabling essential cookies may affect website functionality
• We respect your cookie preferences and choices

8.1 Access and Control

• Access and review your personal information
• Update or correct your account details
• Request deletion of your account and data
• Download your data in a portable format

8.2 Communication Preferences

• Opt out of marketing emails and SMS
• Update your communication preferences
• Choose which notifications to receive

8.3 Data Portability

• Request a copy of your data in machine-readable format
• Transfer your data to another service provider

9.1 Retention Periods

• Account Information: Retained while your account is active
• Order History: Retained for 7 years for tax and legal purposes
• Support Records: Retained for 3 years for service improvement
• Marketing Data: Retained until you opt out or withdraw consent

9.2 Data Deletion

• We securely delete data when no longer needed
• Some data may be retained for legal compliance
• You can request immediate deletion of non-essential data

If you have any questions about this Privacy Policy or our data practices, please contact us: