Terms of Service
Last updated: September 29, 2025
1. Acceptance of Terms
By accessing and using the MSK Computers website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. About MSK Computers
MSK Computers is a technology retailer specializing in computers, laptops, peripherals, and IT services. We are committed to providing quality products and exceptional customer service to individuals and businesses in Sri Lanka.
3. Products and Services
3.1 Product Information
- We strive to provide accurate product descriptions, specifications, and pricing
- Product images are for illustration purposes and may vary from actual products
- All prices are in Sri Lankan Rupees (LKR) unless otherwise stated
- Prices and availability are subject to change without notice
3.2 Product Availability
- All products are subject to availability
- We reserve the right to limit quantities or discontinue products
- In case of unavailability, we will notify you and offer alternatives or refunds
4. Ordering and Payment
4.1 Order Process
- Orders are confirmed upon receipt of payment
- You will receive an order confirmation via email or SMS
- We reserve the right to cancel orders for any reason
4.2 Payment Methods
- WebXPay - Secure online payment gateway (Credit/Debit Cards, Online Banking, Mobile Wallets)
- Bank Transfer - Direct bank transfer to our designated account
- All payments must be received before product dispatch
4.3 Pricing and Taxes
- All prices include applicable taxes unless otherwise stated
- Additional charges may apply for delivery and handling
- We reserve the right to adjust prices due to tax changes or errors
5. Shipping and Delivery
5.1 Delivery Areas
- We deliver throughout Sri Lanka
- Delivery times may vary based on location and product availability
- Remote areas may have additional delivery charges
5.2 Delivery Process
- You will receive SMS notifications about order status and delivery
- Someone must be available to receive the delivery
- Products must be inspected upon delivery
- Any damage or discrepancies must be reported immediately
6. Returns and Refunds
6.1 Return Policy
- Returns are accepted within 7 days of delivery for defective products
- Products must be in original condition with all accessories and packaging
- Custom-built systems and software are non-returnable unless defective
6.2 Refund Process
- Refunds will be processed within 7-14 business days
- Refunds will be made to the original payment method
- Shipping charges are non-refundable unless the return is due to our error
7. Warranties
7.1 Manufacturer Warranties
- All products come with manufacturer's warranty as specified
- Warranty terms vary by product and manufacturer
- Warranty claims must be processed through authorized service centers
7.2 Service Warranty
- Our services come with a 30-day satisfaction guarantee
- We will rectify any service-related issues at no additional cost
8. User Accounts and Security
8.1 Account Registration
- You may create an account to access additional features
- You are responsible for maintaining account security
- You must provide accurate and current information
8.2 Prohibited Activities
- Using our services for illegal activities
- Attempting to hack, disrupt, or damage our systems
- Providing false information or impersonating others
- Violating intellectual property rights
9. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of MSK Computers or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.
10. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms of Service.
11. Limitation of Liability
To the fullest extent permitted by law, MSK Computers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, data, or business opportunities
- Interruption of business operations
- Cost of substitute products or services
- Any damages arising from product defects beyond our control
12. Force Majeure
We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, strikes, or supplier failures.
13. Governing Law
These Terms of Service are governed by the laws of Sri Lanka. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
14. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.
15. Contact Information
If you have any questions about these Terms of Service, please contact us:
By using MSK Computers services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.